FAQ – FREQUENTLY ASKED QUESTIONS
- Register a new account
Once your account is created, you can start ordering with us.
- Create new order
Please specify the service(s) that you require, and kindly write in detail all your instructions and requirements in order to process your order. Once we have received your order, our customer service representative shall assist you throughout the process.
We post regular updates to your order, as well as write important messages via comment in your order page. You can access them by going to My Orders. You will also receive email notification regarding order updates.
- Pay the bill
Once all instructions are clear, our team will update you with the bill within 24 hours.
We send two billings for your order:
First bill covers fees and charges excluding shipping fee.
Second bill includes international shipping fee, as well as other fees if any.
- We Process your Order.
After we have confirmed the first payment, our operations team will immediately process your order until it is ready for shipping. Once your order is ready, we will send the final bill to you. We then ship it after successful payment.
Our Customer Service Team will support and update you all throughout the order process.
The following are the available payment methods to pay for our service:
Amazon eGift Card
ZERO PAYMENT PROCESSING FEE and FAST CONFIRMATION! You may purchase Amazon eGift Card using Visa, MasterCard, Discover, American Express by following this link: goo.gl/hHa5hG. This payment method helps you save more money by avoiding high transaction fees charged by other methods.
Digital Currencies: Bitcoins, Ethereum, Litecoins
You may pay us using popular digital currencies like Bitcoins, Ether, and Litecoins! We only charge 1% PAYMENT PROCESSING FEE.
Western Union or MoneyGram
You may pay us online which takes 2-3 business days for us to confirm your payment. You may also elect to pay in person at Western Union or MoneyGram locations nearest you by which we can confirm your payment within 24 hours.
Please provide us sender’s full name, location, amount & tracking number (MTCN). Follow these links to find the nearest agent in your location:
Western Union: www.westernunion.com
Bank Transfer (China Bank & US Bank)
You may choose wire transfer to our China Bank Account. Banks normally charge fixed fee which is ideal for transfers involving larger amounts. Fee depends on your local bank.
Alternatively, if you reside in USA, you may find it more convenient and cheaper to pay through our affiliate’s US bank account as we only charge 10 USD for minimum transfer of 500 USD.
One of the fastest, convenient, and secure payment methods. You can pay using your Paypal account or card directly (Visa, MasterCard, Discover, American Express) to pay for our services. We shall send you the Paypal invoice where you can make direct payment. Our Payment Processing Charge is 4%.
For more information you can contact us by:
Live Chat Service : www.fbaops.com
Tel & WhatsApp : +8618871488894
Email : [email protected]
Order is not yet Processed
Yes, you can cancel your order. We will return in full amount any payment that we have received for this order, or you can retain the fund with us to be used on your next order.
Order is Processed
We will have to ask the seller if they accept return/ refund, as a buying agent, we have no control over sellers nor the items. If the seller agrees to return, agent fee and local shipping cost will be charged. The remaining fund will be returned to you, or you can retain it with us for future transactions.
We accept US dollars, and digital currencies like bitcoins, ether, and litecoins for payments.
Goods acquired from overseas to enter into the United States are considered as importation and shall be cleared by Customs and Border Protection (CBP). The individual or company who purchases goods from an overseas supplier is the ultimate importer who is responsible to clear the goods in customs or appoint a broker to clear them on their behalf.
Customs require that the ultimate importer be reported in all importations in the form of a tax identification number: Employer Identification Number (EIN), or Social Security Number (SSN) or your Individual Tax Identification Number (ITN). The EIN is issued by IRS to business entities operating in the United States for the purposes of identification.
An express courier like DHL, FedEx, UPS, etc. can act as consignee on your behalf and process the import for you. This is possible for informal entry if the value of goods being imported is less than $2500. But when a formal entry of goods is required, your tax identification number must be reported. Formal entry is required for commercial importation: valued over $2,500, in commercial quantities.
Your custom broker can also act as your consignee in which case your EIN is not required. If Amazon is listed as the ultimate consignee, Amazon must be contacted at [email protected] in advance of shipping any inventory to obtain the EIN or Tax ID # required for customs clearance. Your designated Amazon fulfillment center will be listed as the “deliver to” party on your shipping documentation, as in the following examples:
[Seller Legal Name] c/o FBA
1850 Mercer Drive
Lexington, KY 40511 USA
[Seller Legal Name] c/o FBA
Lewisberry, PA 17339 USA
The FBA SKU (FNSKU) is an Amazon product identifier for products that are fulfilled by Amazon. In other words, it is a unique barcode which enables Amazon to track the product and identify it to a specific seller.
When you are importing from China, you need FNSKU label for your products. You can generate them when you create your product listings in your amazon seller account. A product with varying sizes or colors must also have unique FNSKU applied to each size or color. We can apply unique FNSKU to your products and cover manufacturer’s barcode, simply provide us the PDF file of the product labels. Please note that FNSKU is needed if you intend to sell on Amazon, if outside Amazon, you need UPC when you sell with retailers.
For shipments direct to your amazon warehouse, you need to provide us amazon shipping labels in pdf format which you can generate through seller central.
Our team will attach the shipping labels to the exterior of each box. We guarantee that all units are properly packaged to be protected against damage and deterioration during shipment and storage, and comply with amazon’s labeling, and other requirements.
By the time we ship your products, we will provide all necessary shipping details and shipper’s tracking number so you can follow your shipment. Then go to Seller Central Shipping Queue to update, review, and track status of your shipment to FBA. You can see shipment status as:
Shipped. After you mark a shipment as sent, Shipping Queue will show your shipment as “Shipped”.
In-Transit. The carrier has reported that the shipment is in-transit to amazon’s fulfillment center or an appointment has been made for delivery.
Delivered. The carrier has reported that the shipment is delivered to the fulfillment center.
Checked-in. The fulfillment center has reported that the shipment is delivered.
Inventory delivered in Amazon fulfillment center is generally scanned and made available for sale within three business days of delivery. In case shipper’s tracking information shows your shipment has arrived at Amazon, but it has not been processed by Amazon after more than three business days from the time of delivery, use the Shipment Reconciliation Tool to reconcile your shipment, and contact us for assistance.